Privacy Policy

Our Commitment

Maple Tree Surgery & Landscapes Ltd. Takes the privacy of your information very seriously. This privacy policy tells you what to expect us to do with your personal information when you contact us or use one of our services.

We’ll tell you:

• What information is collected and how

• How is the information used

• How is the information stored and protected

• Company contacts information

• Use of cookies, log files and tracking

• How a user can opt out of data collection/usage.

Types of Information Personal information – is any information that we could use to identify an individual. It does not include personal information that is encoded or anonymized, or publicly available information that has not be combined with non-public information.

Sensitive Personal information – is information that meets the personal information criteria and

• race

• ethnic background

• political opinions

• religious beliefs

• trade union membership

• genetics

• biometrics (where used for identification)

• health

• sex life or orientation.

How we collect data:

• Data is given to us by you

• Data is collected automatically

Data that is given to us by you

Maple Tree Surgery & Landscapes Ltd. Will collect data in several ways for example when you contact us by post, email, through one of our online accounts or via the company website or through any other means. Data that is collected automatically

We automatically collect some information about your visit to our website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date times and frequency with which you access the website and the way you use it. This information is not linked to any personally identifiable information and is solely used to monitor the performance

of our company website.

Lawful Bases:

We process your personal data on the following lawful bases:

• Performance of a contract with you

• Necessary for our legitimate interests

• with your consent and / or

• where required to comply with a common law or statutory obligation. 

We may process your personal data using more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data. Unless you have informed us that you do not wish to receive further information about our services, we may send you direct mail.

How do we keep your information secure?

We follow industry standards on information security management to safeguard sensitive

information, such as financial information, intellectual property employee details and any other personal information entrusted to us. Our information security systems apply to people processes and information technology systems on a risk management basis.

The transmission of information via the intranet is not completely secure and, although we will take steps to protect your personal information, we cannot guarantee the security of your personal information transmitted via the website, any transmission is therefore at your own risk.

Data Retention

We take steps to protect your personal information from unauthorized access and against unlawful accidental loss, destruction, and damage. We will only keep your personal information for as long as we reasonably require and, in any event, only for as long as the Data Protection legislation allows. We will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this policy, or until you request that the data be deleted.

Use of Cookies

Cookies are small files, which many websites transfer to your hard drive. They can inform the website which pages you visit and your preferences; this enables the websites to provide you with a more personalised service. You can set your browser to refuse cookies, or to warn you before accepting them.

We use cookies, but most parts of our site can be accessed even if your cookies are turned off. You may find however that there are some parts of our site that you are unable to access. The information collected by cookies is not personally identifiable; it includes general information about your computer settings, your connection to the internet (e.g., operating systems and platforms, IP address), your browsing patterns and timings of browsing on our website and your geographical location. Social Network sharing.

We encourage users to share our content and/or like our profile on the popular social media

websites of Facebook, Twitter, Youtube, Google+ and LinkedIn. To make ‘social sharing’ accessible, our website utilises widgets either provided directly from the social networks and/or via amalgamative widgets from third parties such as Add This. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each social network. Social sharing buttons will only deploy cookies if you are signed to that respective social network at the time of being on our website.

Changes of business ownership and control Maple Tree Surgery & Landscapes Ltd may, from time to time expand or reduce our business and this may involve the sale and or the transfer of control of all or part of Maple Tree Surgery & Landscapes Ltd data provided by users will where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use

the data for the purpose for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it. At all stages we will ensure privacy is protected.

Accessing and updating your personal information You have the right to ask us not to process your Personal Information for marketing or research purposes. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes.

You can exercise your right to prevent such processing by sending an email to

accounts@mapletreesurgery.co.uk.

If you wish to see your data, you may also send an email to the following: accounts@mapletreesurgery.co.uk.

Your request will be processed within 30 calendar days upon receipt of a fully completed form and

proof of identity may be required. You can also exercise the right at any time by contacting us at the details set out as below.

• You have the right to see the Personal Information we hold about you and to ask us to:

• make any changes to ensure that any Personal Information we hold about you is accurate

and up to date

• erase or stop processing any Personal Information we hold about you where there is no

longer a legal ground for us to hold it; or

• in some cases, transfer any information we hold about you to a specified third party.

• we will, within the legally required time frame, provide you with a complete list of all the

personal data held on you upon request.

If you wish to exercise any of these rights, please contact us using the contact details as described below.